About Me
Born and raised in Cebu City, the Queen City of the South—a Cebuano striving to carve his path in the Digital Marketing world, once again.
Currently employed in the Business Process Outsourcing sector, specializing in the Real Estate industry. Responsible for responding to client inquiries and providing further assistance via phone calls and email.
CML Mopro Inc. – A Foundation in SEO, Web Design, and Customer Service Excellence
My time at CML Mopro Inc. from early 2017 to late 2018 was a pivotal chapter in my professional journey, where I cultivated a diverse skill set across digital marketing, web development, and client support. I held multiple roles during this period, each contributing to my growth as a well-rounded digital professional.
As a Digital Concierge and Account Specialist, I worked closely with clients to understand their brand vision and translate it into compelling online experiences. I was responsible for managing website content, coordinating updates, and ensuring that each site reflected the client’s goals and identity. This role demanded precision, creativity, and strong communication skills—qualities I continue to carry forward.
I later advanced to the position of Receptionist / Direct Connect Specialist, where I served as a key point of contact between clients and internal teams. I facilitated smooth communication, scheduled consultations, and ensured that client inquiries were handled promptly and professionally.
Most notably, I took on responsibilities as an SEO Specialist and Web Designer, where I applied strategic optimization techniques to improve website visibility and search engine rankings. I conducted keyword research, implemented on-page SEO best practices, and collaborated with developers to enhance site performance and user experience. My web design work involved customizing layouts, refining visual elements, and ensuring mobile responsiveness—all tailored to meet client expectations and industry standards.
This multifaceted experience at CML Mopro Inc. laid the groundwork for my expertise in digital platforms and customer engagement. It taught me how to balance technical proficiency with client-centric service, and how to deliver solutions that are both functional and impactful.
A Decade of Excellence in Product Support and Customer Service
WIPRO BPO Philippines Ltd. – Building a Strong Foundation in Telecom Support and Customer Relations
My tenure at WIPRO BPO Philippines Ltd. from 2013 to 2017 marked the beginning of my professional journey in the business process outsourcing industry. During this time, I developed a solid foundation in customer service, technical support, and issue resolution—skills that have continued to shape my career.
I began as a Billing Online Advisor for British Telecom from August 2013 to January 2015. In this role, I provided front-line support for billing inquiries, helping customers understand their statements, resolve discrepancies, and manage their accounts efficiently. I became proficient in navigating telecom systems, handling sensitive customer data, and delivering clear, empathetic communication in high-pressure situations.
In February 2015, I transitioned into the role of Billing Escalations & Complaints Advisor, where I remained until February 2017. This position required a deeper level of expertise and accountability. I handled complex billing issues, managed escalated complaints, and worked closely with internal departments to ensure timely and accurate resolutions. My ability to remain calm under pressure, think critically, and advocate for customer satisfaction was key to my success in this role.
Throughout my time at WIPRO, I consistently demonstrated professionalism, attention to detail, and a commitment to delivering exceptional service. I gained valuable experience in telecom operations, customer relationship management, and conflict resolution—laying the groundwork for my future roles in product support and digital services.
This early chapter of my career not only strengthened my technical and interpersonal skills but also instilled in me the importance of empathy, patience, and precision in every customer interaction.
RealPage Philippines Inc. – A Multifaceted Journey in Product Support and Client Solutions
Since joining RealPage Philippines Inc. in 2019, I’ve cultivated a deep and diverse expertise across multiple platforms and support channels, positioning myself as a reliable and resourceful Product Support Specialist. My experience spans several departments and technologies, each contributing to my growth as a well-rounded professional in the property management and real estate tech space.
Over the years, I’ve supported a wide range of RealPage solutions, including:
LeaseStar Support (Answer Automation) | April 2019 – October 2024 I provided technical assistance and troubleshooting for automated leasing tools, helping clients streamline their lead management and communication workflows. My role involved guiding users through setup, resolving integration issues, and ensuring optimal performance of the automation features.
LeaseLabs Support | July 2019 – November 2019 I worked closely with clients to support their digital marketing efforts, including website performance, branding, and lead generation. This role required a keen eye for detail and a strong understanding of web technologies and user experience.
Contact Center / LevelOne (Leasing & Maintenance) | February 2020 – October 2024 I served as a frontline support specialist for leasing and maintenance inquiries, handling high volumes of customer interactions with professionalism and efficiency. My responsibilities included resolving tenant concerns, coordinating maintenance requests, and supporting property staff with system navigation and troubleshooting.
On-site Support | June 2020 – December 2020 I provided direct, in-person assistance to property teams, helping them implement and optimize RealPage solutions. This hands-on experience enhanced my understanding of client operations and allowed me to deliver tailored support in real-time.
Stratis / Community Connect | December 2020 – February 2022 I supported smart home and IoT solutions that connected residents with their communities. My role involved technical configuration, user onboarding, and troubleshooting smart access systems, thermostats, and other connected devices.
ActiveBuilding Resident Portal | March 2024 – October 2024 I assisted residents and property managers with portal access, communication tools, and amenity reservations. My support ensured seamless digital engagement between communities and their residents.
Onesite Leasing and Rents – Affordable Housing | October 2024 – Present Currently, I specialize in supporting Onesite’s Affordable Housing platform, helping clients navigate compliance requirements, leasing workflows, and rent calculations. This role demands precision, regulatory awareness, and a strong commitment to client success.
Throughout my time at RealPage, I’ve demonstrated adaptability, technical proficiency, and a customer-first mindset. Whether working remotely or on-site, I’ve consistently delivered high-quality support, resolved complex issues, and contributed to the success of property management teams across the country.
My journey at RealPage reflects not only my dedication to professional growth but also my passion for helping clients thrive through technology.